Refund policy

Return Policy

Due to the unique nature of these items, a 'no returns' or 'final sale' policy is in place. Exceptions may be considered when addressing faulty, damaged, defective or non-delivered, items.

You can always contact us for any return question at straighttopointnyc@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photos of the damage and then contact our customer service team at your earliest convenience with the pictures of the damage. Accepting the shipment and taking photos will help us expedite the process of resolving the issue and arranging for a replacement. If you refuse the shipment, we will have to wait for the order to be returned to us before we can start to arrange the replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products including artworks and prints (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at straighttopointnyc@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
Refunds are only issued in cases where an item arrives damaged, defective, or is not delivered. Once you have contacted us at straighttopointnyc@gmail.com with photos documenting the issue, we will evaluate and notify you of our decision. If a refund is approved, it will be applied to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any question at straighttopointnyc@gmail.com